Returns & Right of Withdrawal Policy
This policy applies to consumer purchases from TrainBot Oy's online store. It does not limit your statutory consumer rights. Any commercial warranty is additional to those rights.
Your 14-day right to withdraw
You may withdraw from your purchase without giving a reason within 14 days. The period begins on the day after you, or a person you nominate other than the carrier, receive the goods. For goods ordered together but delivered separately, it begins after receipt of the last item. You may also withdraw before delivery.
Send your withdrawal notice before the period expires. If its last day is a Saturday, Sunday or public holiday, the deadline moves to the next working day. Where legally required withdrawal information was not provided, the period is extended by up to 12 months; if that information is provided during the extension, you have 14 days from receiving it.
How to notify us
You can use the returns form above to identify your purchase, review your notice and confirm that you want to send it. Using an account is optional: if you cannot or prefer not to sign in, email info@trainbot.tech or send a clear statement to the postal address below. You may also contact us by telephone.
Tell us your name and which purchase or goods you are withdrawing from. An order number, if available, helps us find the purchase. Please provide an email address for acknowledgement. You may use the model form below, but neither that form nor an explanation is required.
For a notice submitted online, our team will contact you by email as soon as possible and within 24 hours of receiving your request. The acknowledgement will include the contents of your notice and the date and time it was submitted, in a form you can keep. This acknowledgement confirms receipt; your withdrawal does not require our approval. Keep a copy of your notice and evidence of sending it.
Returning goods or leaving a delivery uncollected, without a clear withdrawal notice, is not enough.
Returning goods — free return shipping
TrainBot bears the direct cost of return shipping. Contact us promptly after giving notice so we can provide a prepaid return label, arrange collection or give the correct return address and instructions. Please agree any alternative service with us before incurring extra costs. Do not send parcels to our registered office unless instructed.
Unless we have offered to collect the goods, send them back without undue delay and no later than 14 days after giving your withdrawal notice. Dispatch before the deadline is sufficient; keep the dispatch receipt. If we arrange collection, make the goods available as agreed.
Return instructions coordinate transport and are not a condition for exercising your withdrawal right. Our arrangements must not prevent you from meeting the return deadline. We charge no restocking fee.
Checking and packing the product
You may unpack and inspect the goods as you would in a shop to establish their nature, characteristics and functioning. You are responsible only for actual loss of value caused by handling beyond what is necessary for that inspection. You are not responsible for such loss if we failed to provide the legally required withdrawal information before purchase.
Pack the goods carefully and include their supplied accessories. Use the original packaging where possible. Missing original packaging alone does not remove your withdrawal right or automatically justify a deduction.
Refunds
We will refund payments relating to the withdrawn purchase without undue delay and within 14 days after receiving your withdrawal notice. When you withdraw from the whole order, this includes the cost of our least expensive standard delivery option. Any extra cost of a more expensive delivery option you chose is not refundable.
Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence of dispatch, whichever happens first. We will use your original payment method unless you expressly agree otherwise, at no cost to you. Any lawful deduction for diminished value will be explained.
Faulty goods and business purchases
If goods are faulty, damaged or not as described, contact us so we can address the issue under the applicable consumer-protection rules. These rights are separate from withdrawal and are not restricted to the 14-day period or to the duration of a commercial warranty.
Statutory consumer withdrawal rights generally do not apply to purchases made for business purposes. Business returns are governed by the agreed sales terms. Any statutory exception for a particular product must be explained before purchase; a promotional price alone does not remove a consumer's withdrawal right.
Model withdrawal form
Complete and send this form only if you wish to withdraw. You may instead use any other clear withdrawal statement.
To: TrainBot Oy, Anjankuja 2 H 61, 02230 Espoo, Finland
Email: info@trainbot.tech
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
- Goods:
- Ordered on / received on (delete as appropriate):
- Consumer's name:
- Consumer's address:
- Date:
- Consumer's signature (only if this form is sent on paper):
You may also include your order number and email address to help us identify the purchase and acknowledge your notice.
Contact
TrainBot Oy
Anjankuja 2 H 61
02230 Espoo, Finland
Email: info@trainbot.tech
Telephone: +358 50 486 0709
Last updated: 14 September 2026