Refund policy

1. Warranty Period

The badminton shuttlecock launcher is covered by a 24-month warranty from the date of purchase.

2. Warranty Coverage

The warranty covers defects in manufacturing or materials that cause malfunctions or damage under normal usage.

Key components covered:

  • Motor
  • Circuit board
  • Casing

3. Wear Parts Warranty

Wear parts are covered for 12 months under normal usage.

Covered wear parts:

  • Launch wheel
  • Clamps
  • Central drive rod

If damage occurs due to manufacturing or material defects during the warranty period, free replacement services will be provided.

Minor wear, such as grooves on the launch wheel caused by regular use, is considered normal and does not usually affect functionality.

4. Warranty Exclusions

The warranty does not cover:

  • Damage caused by improper operation, failure to follow the user manual, or inadequate maintenance.
  • Damage caused by force majeure events (e.g., natural disasters, accidents).
  • Normal wear and tear, aging, or cosmetic damage.
  • Products that have been disassembled, modified, or repaired by unauthorized personnel during the warranty period.

5. Warranty Service

During the warranty period, if the product experiences issues covered under warranty, users can contact the after-sales service center with valid proof of purchase and the warranty card.

Replacement parts provided will be original factory components to ensure product performance and quality.

The after-sales service center provides professional technical support and consultation to address user concerns.

6. Warranty Proof

Users must retain their proof of purchase and warranty card as evidence to claim warranty services.

If the proof of purchase or warranty card is lost, other valid documents may be required to verify purchase details and warranty eligibility.

User Guide

Product Installation

  • Detailed steps for placing the launcher, connecting power, and installing launch wheels.
  • Setup guidance on angles and securing methods.

Operating Instructions

  • Instructions for starting, stopping, selecting launch modes, and adjusting speed/angle.
  • Guidance on configuring parameters (speed, spin, drop points) to meet various training needs.

Troubleshooting & Diagnostics

  • Reference table of common issues (e.g., machine not starting, unstable launches, abnormal speed) with possible causes.
  • Basic troubleshooting tips: checking power connections, clearing debris from the launch wheel, etc.

Maintenance & Care

  • Daily maintenance methods: cleaning the casing, lubricating transmission parts, inspecting fasteners.
  • Recommended service intervals and precautions to extend lifespan.

Software Upgrades & Configuration

  • Step-by-step guidance for upgrading smart control software.
  • Instructions for connecting external sensors and setting training modes.

Accessory Replacement

  • Replacement steps for wear parts (launch wheels, clamps, central drive rod).
  • Information on ordering replacement parts for timely updates.

Training Plan Consultation

  • Personalized training suggestions based on user needs and goals.
  • Guidance on technical issues (e.g., return techniques, session duration).

Product Features & Optimization

  • Updates on new features and improvements to maximize functionality.
  • Collection of user feedback and optimization suggestions to improve the overall experience.

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